IT
WORKS BEAUTIFULLY
Whether you have a Tie / Nitsuko or other system at your main location, we can provide repair and/or MAC service for your geographically distributed Tie / Nitsuko system. All you need to do is click this SERVICE ORDER link. Email the requirement to us. We will respond promptly, confirm the service or repair work to be provided, and manage that service, repair, move, add or change for you.
The technician who arrives at your site to effectively meet the site location requirements will be appropriately qualified for your need. If the work involves significant engineering and programming, an experienced and/or certified tech will arrive at your site to perform this work.
Whether your need is to move existing equipment or to expand or otherwise change the existing system and line facilities, we will deliver the local technician, normally on a next-day basis. Where there is a question whether the installed system will support the desired change, we will first define what may be needed to accomplish the change to your Tie / Nitsuko equipment. In some cases it is possible to define that from our headquarters call center. When that is possible, the technician will arrive with the necessary Tie / Nitsuko cards and phones. When that is not possible to do, we will arrange for a site visit. And we manage the engineering work to be sure it is done promptly.
If the service work involves significant cost, we can manage the engineering work to be sure that you receive a quote promptly. Upon your approval, we manage the work from dispatch of the order until satisfactory completion.
In most cases our local service provider will supply the equipment needed. The Tie / Nitsuko systems supported include the Buscom, Ultracom, ModKey, and Paragon. Our service capabilities include providing refurbished equipment where the product has been manufacturer discontinued or where cost argues for this attractive alternative. For most Nortel systems we are able to supply, install and program phones, voice mail systems, battery backup, conference phones and cabling.