IT WORKS BEAUTIFULLYHOW WE MANAGE YOUR SERVICE
EXECOM NATIONAL will do a great job with your service needs. Our service management system functions in the way you want, without any of your management time. We handle requests for service promptly, dispatch and follow-up on the service, and keep you informed throughout.
HOW DO WE DO IT?
Any time you need service at any location in the contiguous US, you send us an email, or click the Service Order here online.
This form contains the information we need for the entire process from dispatch to completion. We respond to you by email within one hour, confirming receipt of service request, and giving you our service ticket number. We then dispatch the service to a subcontractor of ours, locally based in the location of the service need, and we confirm to you that the service has been dispatched.
Internally we follow-up with the local service provider, again by email, to confirm receipt of the service ticket and get the scheduled date for the service. The service response at the site will depend on the urgency of the service need. We have been in the business of providing voice and data systems service for 25 years and are sensitive to the varying degrees of urgency. We email that scheduled service information back to you and to your remote contact at the service site. Our follow-up is set for the next business day following scheduled service.
We then check with the remote service provider, again by email. “Did you run the service? Was the work complete? Is the local customer happy and satisfied?” If no to any questions, we manage the next appropriate steps. And then we email you and your remote contact the current status.
Once the work is satisfactorily done and complete, we again email you at your office and at the remote site and confirm.
At any point where you have a question, you can respond to us by voice or email.