IT
WORKS BEAUTIFULLYWHY IT MANAGERS CHOOSE EXECOM NATIONAL
Whatever the communication needs are for your organization, Execom National has the solution. With a network of technicians throughout the United States, Execom can handle phone and data system installations, on site repairs, moving and adding system components and trouble shooting services promptly for the most popular business data, telemedicine, video conferencing, and phone systems.
HOW DO WE DO IT?
Any time you need service at any location in the contiguous US, you send us an email, or click the Service Order here online.
This form contains the information we need for the entire process from dispatch to completion. We respond to you by email within one hour, confirming receipt of service request, and giving you our service ticket number. We then dispatch the service to one of our technicians, based in the location of the service need, and we confirm to you that the service has been dispatched.
Internally we follow-up with the local service provider, again by email, to confirm receipt of the service ticket and get the scheduled date for the service. The service response at the site will depend on the urgency of the service need. We have been in the business of providing voice and data systems service for 25 years and are sensitive to the varying degrees of urgency. We email that scheduled service information back to you and to your remote contact at the service site. Our follow-up is set for the next business day following scheduled service.
We then check with the remote service provider, again by email. “Did you run the service? Was the work complete? Is the local customer happy and satisfied?” If no to any questions, we manage the next appropriate steps. And then we email you and your remote contact the current status.
Once the work is satisfactorily done and complete, we again email you at your office and at the remote site and confirm.
At any point where you have a question, you can respond to us by voice or email.